FirstBank has called on its customers to disregard a misleading report circulating in the media regarding a system upgrade.
The leading financial inclusion services provider in Africa, and a digital banking giant, also called on its customers to note that there is no system upgrade currently underway, and that all customer applications are fully operational.
Folake Ani-Mumuney, Group Head, Marketing & Corporate Communications First Bank of Nigeria Limited in a statement, said: “We wish to address a misleading report circulating in the media regarding a system upgrade at FirstBank.
“Please be informed that no system upgrade is currently underway, and all our customer applications are fully operational.
“The message which was incorrectly interpreted and reported was sent to, and intended for our vendors only and focused on transitioning from our current I-Supplier Platform (our automated platform that connects us to suppliers) to a new Cloud-based Supplier Platform (worldclass platform for managing suppliers), to enable additional capabilities and benefits for our vendors.
“We are not experiencing disruption to our services, and our banking systems, customer transactions, channels, will not be affected by the enhanced supplier platform.
“Rest assured that our commitment to seamless service delivery remains unwavering as you continue to enjoy uninterrupted access to our services.